Privacy Policy:
This Privacy Policy ("Policy") outlines how we collect, use, disclose, and protect your personal information when you use our services. We are committed to protecting your privacy and ensuring the security of your personal information. This Policy applies to our website and any related online services and platforms (collectively referred to as "Services"). By using our Services, you agree to the terms and practices described in this Policy.
1. Information We Collect:
1.1 Personal Information: When you use our Services, we may collect personal information from you, such as your name, email address, phone number, address and other relevant contact information.
1.2 Appointment Details: If you book appointments through our Services using the Setmore appointment booking system, we may collect your name, email address, phone number, address and other relevant contact information including information such as the nature of the appointment, date, and time and payment details.
1.3 Payment Information: If you make payments through our Services using the Square payment processing system which is linked through the Setmore payment interface, we may collect payment information, such as credit card details, billing address, and transaction history. Please note that we do not store your payment card details directly. Square handles the collection and processing of payment information on our behalf.
1.4 Communication: We may use Teleport, a third-party communication service integrated with Setmore, to facilitate communication between you and our services. Teleport enables secure messaging, chat, and video conferencing for appointment-related discussions and inquiries. We may also use Zoho Assist to communicate with you via its chat feature. We may also contact you directly on the phone number you voluntarily provided to us.
1.5 Remote Control: For the purpose of technical support, we may use the Zoho Assist or other alternate comparable third-party service to remotely access and control your computer. This may involve capturing and viewing your screen, keyboard input, and other system information necessary to provide remote assistance. Any information accessed or viewed during remote control sessions will be treated in accordance with this Policy.
2. Use of Collected Information:
2.1 Providing Services: We use the personal information and appointment details collected to provide you with the requested services, including appointment scheduling, reminders, and customer support.
2.2 Communication: We may use your contact information to communicate with you about your appointments, updates, service-related announcements, and promotional offers. Teleport or Zoho Assist may be used as a means of communication to facilitate secure messaging, chat, or video conferencing between you and our services.
2.3 Payment Processing: We use the payment information collected to process payments for services rendered. We do not share your payment information with any third parties other than Square for payment processing purposes.
2.4 Service Improvement: We may analyze the information collected to improve our Services, enhance user experience, and develop new features and functionality.
2.5 Technical Support/Remote Control: When you request technical support, we may use the Zoho Assist remote control service to access and control your computer with your consent. This enables us to provide assistance, troubleshoot issues, and resolve technical problems efficiently.
3. Data Sharing and Disclosure:
3.1 Third-Party Service Providers: We may share your personal information with third-party service providers that assist us in delivering our Services, such as Setmore, Square, and Zoho Assist. These providers have and may access to your information solely for the purpose of performing services on our behalf and are obligated to protect your information.
Reference Third-Party Privacy Policies:
Setmore Privacy Policy: https://www.setmore.com/privacy#privacy-policy
SquareUp: https://squareup.com/us/en/legal/general/privacy-no-account
Zoho: https://www.zoho.com/privacy.html
3.2 Legal Requirements: We may disclose your personal information if required to do so by law and/or in response to valid legal requests from public authorities such as: law enforcement investigators, court orders, federal and or government agencies.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred to the acquiring entity.
4. Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices:
5.1 Updating Information: You can review, update, or correct your personal information by contacting us using the contact details provided at the end of this Policy.
5.2 Opting Out: You can opt out of receiving promotional emails by contacting us using the contact details provided at the end of this Policy. However, please note that you may still receive transactional and service-related communications.
6. Children's Privacy:
Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you become aware that your child has provided us with personal information without your consent, please contact us, and we will promptly delete such information.
7. Changes to this Policy:
We may update this Policy from time to time to reflect changes in our privacy practices. The updated Policy will be effective upon posting on our website. We encourage you to periodically review this Policy for any changes.
8. Contact Us:
If you have any questions or concerns regarding this Policy or our privacy practices, please contact us at:
XTREME ITSUPPORT LLC
Att: Privacy Administrator
Address: 5900 Balcones Drive STE 11765 Austin, TX. 78731
Email: [email protected]
Last updated: [7/13/2023]